We are always open to feedback and if you have a problem with your purchase please contact us. We want our customers to be happy and LOVE their purchase.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We do however review all cases so please still contact us after this period.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags.
Several types of goods are exempt from being returned. We do not accept products that are perishable or intimate.
We have FREE postage for all orders purchased over $100
For orders under $100 we charge on weight for standard shipping. 500g = $8.50 postage (Most single item orders are of this cost) 3kg = $11.50 (this is usually for bulky coats or candles etc).
All orders are shipped within 72hrs of placing the purchase. If there are delays we will contact you and advise.
We choose standard post and orders are received between 1-5 days of postage. However tracking numbers are emailed when goods are posted and you can view tracking at your convenience.
If you are in urgent need of a purchase please contact us and we can organise express postage.